Terms and Conditions
Effective Date: 2026
These Terms and Conditions ("Terms") govern your use of the AlphaBrite Home Services website (AlphaBritehome.com) and any services booked through us. By booking a service, using our website, or engaging with AlphaBrite Home Services ("AlphaBrite," "we," "us," or "our"), you agree to these Terms.
1. Services Provided
AlphaBrite provides residential exterior home maintenance services, including but not limited to solar panel cleaning, gutter cleaning, window washing, pressure washing, and trash bin cleaning, within our current service area (Pleasanton, Dublin, Livermore, Danville, and San Ramon, California).
2. Quotes and Pricing
Quotes provided are estimates based on the information available at the time (property size, service type, and access conditions). Final pricing may be adjusted following an on-site or virtual assessment. Pricing for services not covered by a membership plan is billed at our current à la carte rates, available upon request.
3. Memberships
AlphaBrite offers subscription membership plans (Standard Cub, Delta Pack, Alpha Pack) that bundle services at a recurring monthly rate.
Memberships renew automatically each billing cycle unless canceled.
You may cancel your membership at any time by contacting us at support@alphabritehome.com; cancellation will take effect at the end of the current billing cycle.
Introductory or promotional pricing (including any "Founders" rate) is subject to the specific terms disclosed at the time of signup and applies only to new memberships.
We reserve the right to change membership pricing with reasonable advance notice to active members.
4. Scheduling and Property Access
You are responsible for providing reasonably safe and clear access to the areas where service will be performed, including notifying us of gate codes, pets, or other access considerations in advance. AlphaBrite is not responsible for delays or inability to complete service due to inadequate access.
5. Cancellations and Rescheduling
We ask for reasonable advance notice if you need to cancel or reschedule an appointment. Repeated late cancellations or "no access" visits may result in a rescheduling fee or service suspension.
6. Weather and Safety Delays
AlphaBrite may reschedule service due to weather, safety concerns, or conditions that could damage your property or put our technicians at risk. We will make reasonable efforts to notify you promptly and reschedule at no additional charge.
7. Service Guarantee
If you are not satisfied with a completed service, contact us within 48 hours and we will work with you to make it right. This guarantee does not cover pre-existing damage, normal wear and tear, or conditions unrelated to the service performed.
8. Payment
Payment is due upon completion of service unless you are enrolled in a membership plan billed on a recurring basis. We accept the payment methods listed on our website. Unpaid invoices may be subject to late fees and, for memberships, suspension of service.
9. Limitation of Liability
To the fullest extent permitted by California law, AlphaBrite's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. AlphaBrite is not liable for indirect, incidental, or consequential damages, including but not limited to pre-existing property conditions (e.g., aging roofing, deteriorated gutters, or damaged solar equipment) that are exposed or become apparent during service.
10. Insurance
AlphaBrite Home Services is insured for general liability. Certificate available upon request.
11. Property Damage Claims
Any claim for property damage allegedly caused by AlphaBrite must be reported within 5 business days of the service date so that we may promptly investigate.
12. Website Use and Intellectual Property
All content on AlphaBritehome.com, including text, graphics, logos, and images, is the property of AlphaBrite Home Services and may not be copied or used without permission.
13. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the state or federal courts located in Alameda County.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
AlphaBrite Home Services Email: support@alphabritehome.com Phone: 925-238-3795 Website: AlphaBritehome.com